Terms & Conditions
Business-to-business supply terms
Last updated: 25 July 2026
1. About these terms
These Terms & Conditions apply to quotations, orders and supplies provided by Opervo Ltd, trading as Opervo Supply.
Opervo Ltd is a private limited company registered in England and Wales.
Company number: 17279828
Registered office: 25 Hamilton Road, Ipswich, IP39AL, UK.
Email: info@opervo.co.uk
Telephone: +44 1473 851270
2. Business customers
Opervo primarily supplies businesses, organisations, public bodies, charities and other professional customers.
Unless Opervo expressly agrees otherwise in writing, a customer confirms that it is purchasing wholly or mainly for purposes relating to its trade, business, craft, profession or organisational activities and not as a consumer.
If you are purchasing wholly or mainly for personal use, tell us before placing an order because different legal rights may apply.
3. Definitions
“Customer” means the organisation or business placing or seeking to place an order.
“Goods” means the supplies described in an accepted quotation, order confirmation or invoice.
“Quotation” means a written proposal issued by Opervo setting out supplies, prices or other commercial information.
“Order” means a customer’s request to purchase Goods.
“Contract” means the legally binding agreement created in accordance with clause 4.
4. Quotations and formation of contract
Website enquiries, catalogue pages, product descriptions, correspondence and quotations are invitations to discuss or place an order and do not, by themselves, oblige Opervo to supply Goods.
A Customer Order is an offer to purchase.
A Contract is formed only when Opervo issues a written order acceptance or order confirmation, accepts payment where payment is required in advance, or dispatches the Goods, whichever occurs first.
Opervo may decline an enquiry or Order before acceptance.
Any Customer purchase terms will not apply unless Opervo expressly agrees to them in writing.
5. Quotations
Unless stated otherwise, a Quotation:
- is based on the information available when it is prepared;
- is subject to stock, supplier availability and final confirmation;
- is valid only for the period stated on the Quotation;
- excludes VAT unless expressly stated otherwise;
- may be based on full-case, minimum-order or supplier-pack quantities;
- may change if the specification, quantity, delivery location or required timing changes; and
- does not reserve stock unless Opervo confirms otherwise in writing.
6. Product information and requirements
Product descriptions, images, colours, dimensions, weights, technical information, compliance information and other details are provided in good faith and may be based on information supplied by manufacturers or suppliers.
The Customer is responsible for checking that the Goods are suitable for its intended purpose, working environment, application and any applicable legal, regulatory or workplace requirements before ordering. Opervo may provide general product information and sourcing support but does not provide professional, technical, medical, safety or legal advice unless expressly agreed in writing.
Where the Customer requires a particular specification, standard, certification, compatibility, size, colour, material, protection level or pack quantity, this must be stated before the Order is accepted. The accepted Quotation or Order confirmation will take precedence over general website, catalogue or promotional information.
Nothing in this clause affects any rights or obligations that cannot lawfully be excluded.
7. Goods specification
Goods will meet the description and specification set out in the accepted Quotation or Order confirmation. Opervo may make minor changes to Goods where required to comply with law or safety requirements, or where manufacturer improvements do not materially affect the quality or performance of the Goods.
8. PPE, safety and regulated-use supplies
Where Goods include personal protective equipment, respiratory protection, chemicals, hygiene supplies or safety-related products, the Customer is responsible for:
- selecting the correct product and protection level for the intended task;
- completing any necessary risk assessment;
- checking compatibility with other equipment;
- following manufacturer instructions and safety information;
- providing appropriate user training, fitting, maintenance and supervision; and
- complying with applicable workplace and sector requirements.
Opervo may provide supplier-backed information to assist the Customer but does not replace the Customer’s competent health-and-safety, occupational-hygiene or regulatory assessment.
9. Prices and VAT
Prices are those stated in Opervo’s accepted Quotation, order confirmation or invoice.
Unless expressly stated otherwise:
- prices exclude VAT;
- delivery charges may be additional;
- prices apply only to the stated quantities and pack sizes;
- any discount applies only to the relevant Quotation or Order; and
- prices may be corrected before Order acceptance if there is an obvious error or supplier change.
Once a Contract has been formed, Opervo will not change the agreed price unless the Customer requests a change, the parties agree a variation or a stated contractual adjustment applies.
10. Payment
Payment terms will be stated in the Quotation, order confirmation, invoice or approved customer-account terms.
Opervo may require full or partial payment before ordering or dispatching Goods.
The Customer must pay invoices in full, without deduction, set-off or counterclaim except where required by law.
Where credit terms have been granted, Opervo may suspend or withdraw them if payment is late, credit information changes or Opervo reasonably believes payment is at risk.
11. Late payment
For qualifying business-to-business debts, Opervo reserves the right to charge statutory interest, fixed recovery compensation and reasonable recovery costs as permitted by applicable late-payment legislation.
This does not prevent Opervo from exercising any other contractual or legal remedy.
12. Availability
All Goods are subject to availability.
Opervo may rely on information supplied by manufacturers, distributors or other suppliers.
Availability may change between Quotation, Order and supplier confirmation.
Where Goods become unavailable before acceptance, Opervo may revise or withdraw the Quotation.
Where Goods become unavailable after acceptance, Opervo will contact the Customer to discuss a revised timescale, partial supply, suitable alternative or refund for the unavailable Goods.
13. Delivery
Any delivery date or time is an estimate unless Opervo expressly agrees in writing that it is guaranteed.
Opervo will use reasonable efforts to meet an estimated delivery date but is not responsible for delay caused by suppliers, carriers, border processes, severe weather, shortages, industrial action, inorrect Customer information or other events outside Opervo’s reasonable control.
The Customer must provide an accurate delivery address, access details, opening hours and any relevant delivery restrictions.
The Customer is responsible for additional costs caused by failed delivery, refused delivery, incorrect information or lack of access, unless the failure was caused by Opervo.
Opervo may make delivery in instalments where reasonable.
14. Inspection, shortages and damage
The Customer should inspect the Goods promptly after delivery.
Visible damage, shortages or incorrect Goods should be reported to Opervo as soon as reasonably practicable and preferably within two business days of delivery.
The Customer should retain the Goods, packaging and delivery information and provide photographs or other reasonable evidence where requested.
A failure to report promptly may affect Opervo’s ability to investigate a carrier or supplier claim but does not exclude liability that cannot lawfully be excluded.
15. Returns
Goods must not be returned without prior authorisation from Opervo.
Where Opervo agrees to accept a non-fault return:
- the Goods must normally be unused, unopened, undamaged and suitable for resale;
- the Customer may be responsible for return carriage;
- supplier restocking or collection charges may apply;
- customised, specially sourced, made-to-order, hygiene-sensitive or opened Goods may not be returnable; and
- any credit will be subject to inspection and applicable deductions notified to the Customer.
Nothing in this clause limits rights relating to Goods that are defective, incorrectly supplied or otherwise fail to meet the Contract.
16. Cancellation and changes
17. Title and risk
Risk in the Goods passes to the Customer on delivery to the agreed delivery location.
Ownership of the Goods does not pass until Opervo has received full payment of all sums due in relation to those Goods.
Until ownership passes, the Customer must keep the Goods identifiable, properly stored and protected and must not remove identification or packaging except through normal authorised use.
18. Customer obligations
The Customer must:
• provide accurate and complete information;
• ensure that the person placing an Order has authority to bind the Customer;
• assess the suitability and lawful use of the Goods;
• obtain any permits, approvals or instructions required for use;
• provide safe and reasonable delivery access;
• pay amounts due on time; and
• cooperate reasonably with Opervo in resolving enquiries, delivery issues or claims.
19. Warranties and defective Goods
Opervo will use reasonable care in sourcing and supplying Goods that correspond with the accepted Order description.
Where a manufacturer or supplier warranty applies, Opervo may assist the Customer in submitting an eligible claim.
The Customer must provide reasonable evidence and allow the Goods to be examined or returned where necessary.
Opervo may repair, replace, credit or refund defective Goods as appropriate, subject to the Contract, the available supplier remedy and applicable law.
20. Limitation of liability
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for:
• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot legally be limited or excluded.
Subject to this:
• Opervo is not liable for indirect or consequential loss;
• Opervo is not liable for loss of profit, revenue, business, contract, goodwill, anticipated saving or opportunity;
• Opervo is not liable for loss arising from the Customer’s incorrect product selection, misuse, failure to follow instructions or failure to complete an appropriate risk assessment; and
• Opervo’s total liability arising from a particular Order will not exceed the total amount paid or payable by the Customer for the Goods giving rise to the claim.
This clause does not reduce any express remedy stated in an accepted Quotation or any right that cannot legally be excluded.
21. Events outside reasonable control
Neither party is liable for delay or failure caused by an event outside its reasonable control.
Such events may include supplier failure, manufacturing interruption, material shortage, carrier disruption, severe weather, fire, flood, epidemic, war, civil disturbance, industrial action, government restriction, cyber incident, power failure or telecommunications failure.
The affected party must take reasonable steps to reduce the effect of the event.
22. Data protection
Each party must comply with applicable data-protection law when processing personal information in connection with the Contract.
Opervo’s handling of personal information is further explained in its Privacy Policy.
23. Confidentiality
Each party must keep confidential commercially sensitive information received from the other party and use it only for the relevant business relationship.
This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, obtained lawfully from another source or required to be disclosed by law.
24. Intellectual property
Ownership of third-party product names, trademarks, images, specifications and documents remains with the relevant owner.
Opervo retains ownership of its original quotations, catalogue structure, website content, internal databases, processes, software and customer-safe recommendation materials, except for third-party content or where otherwise agreed in writing.
25. Suspension and termination
Opervo may suspend supply or terminate a Contract where:
• the Customer fails to pay an amount when due;
• the Customer commits a material breach and does not remedy it within a reasonable period;
• the Customer becomes insolvent or is reasonably believed to be unable to pay its debts;
• continuing supply would be unlawful or unsafe; or
• a supplier or external event makes performance impossible.
Termination does not affect rights or obligations that arose before termination.
26. Notices
Formal notices relating to a Contract should be sent using the contact details stated in the accepted Quotation, order confirmation or invoice.
Routine operational communication may be conducted by email, telephone or another agreed business channel.
27. No third-party rights
Unless expressly stated otherwise, a person who is not a party to the Contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
28. Entire agreement
The accepted Quotation, order confirmation, these terms and any expressly incorporated documents form the entire agreement relating to the Order.
The Customer confirms that it has not relied on a statement that is not included in those documents, except that this clause does not exclude liability for fraud.
29. Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
30. Waiver
A delay or failure to exercise a right does not waive that right.
31. Governing law and jurisdiction
The Contract and any dispute or claim arising from it are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction, unless the parties expressly agree otherwise in writing.
32. Contact
Opervo Ltd, trading as Opervo Supply
Company number: 17279828
Registered office: 25 Hamilton Road, Ipswich, UK.
Email: info@opervo.co.uk
Telephone: +44 1473 851270